How to fix Windows Mail when you can't delete messages
I ran into a problem today with a Windows Vista machine that apparently isn't unique. This tip only applies to Windows Vista users who use Windows mail.
Problem: Can't delete any messages in Windows Mail...which also prevents new messages from being read.
Symptom: When you try and delete a message in Windows Mail, you get an "Internal Error" message then have to restart the program.
Solution:
- Close Windows Mail
- Click Start
- Click Computer
- Double-click "C" drive (your hard drive)
- Double-click the Users folder
- Double-click the folder with your user name (ex: mine would be Rick)
- Double-click the AppData folder
- Double-click the Local folder
- Double-click the Microsoft folder
- Double-click the Windows Mail folder
- Backup all files in this folder to an external hard drive, flash drive, CD, etc
- After backing up, delete the file named WindowsMail.MSMessageStore
- Double-click the Backup folder
- Double-click the New folder
- Delete the file named WindowsMail.MSMessageStore
- Close all open windows
- Restart Windows Mial and the message database will be rebuilt
- You should again be able to view and delete files.
- ‹ previous
- 292 of 1341
- next ›
Deleting the undeleteable email
Hope this helps/works for others. Tried the steps mentioned above and some others I found on the net-no luck. Somehow I stumbled on to this solution,,at least it worked for me anyway.
Open Windows Mail, and find the "local folders" list. Expand the list and then right click on the "junk email" folder. The option to empty the folder is shown- then just click on "empty junk email folder" and voila,,message gone!
Post new comment