Internet Outages

A major fiber optic line was cut in Colorado today knocking out Internet to a vast number of customers all around Colorado. I swear that people get more riled by an Internet outage than a TV or water outage (me included).

Please remember my number one rule when troubleshooting an Internet problem: If you haven't changed anything on your system and the Internet was working fine a few hours ago or yesterday, assume that the problem is on the providers end of things and DO NOT messs with any settings on your computer. Simply wait it out for a few hours or a day.

99.9% of the time this plays out to be true. However, countless computer users immeadiately start fiddling with Windows' and network settings, plugging and unplugging cables from their routers, modems and computer and walking through hours of troubleshooting with tech support. Since the problem, in these cases, does not reside on the users end, almost invaribly something does get screwed up on the users computer, and when the Internet does finally get fixed at the providers end, the user is now not working at all requiring even more intensive troubleshooting.

Keep calm, read a book, listen to music, take a walk, or mow the lawn. The Internet will come back on...eventually.

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