Don't assume it is your problem....

If you use a high speed Internet connection, don't assume that if you have problem accessing the Internet that it is your computer's problem. I encountered a situation today where a customer, in an effort to save money, had problems with their DSL connection. Before calling me she:

1. Attempted to troubleshoot the problem herself for two days by playing with the settings of her email and network
2. Her husband intervened and did the same thing
3. Called Qwest and spent nearly 2 hours on the phone with them
4. Called Dell and spent another 2+ hours on the phone with them

Result? Still no Internet connection. Finally, she called me in yesterday. After undoing all the changes that were made since the problem started last week and restarting her DSL modem, the connection and her email was up and running again in under 45 minutes.Moral of the story? Don't automatically change things on your computer if you lose your high speed Internet connection. Instead, follow the steps at this tip that we wrote a few years ago instead. Ninety-five percent of the time it will do the trick. 

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