Reboot, wait, and don't panic about email problems

Submitted by Adam on March 17, 2006 - 10:32am.

I started out with a full morning of appointments two of them were email problems. They had called me early in the week reporting that they could not get into their email.

By 9am this morning both appointments had cancelled because the problem had cured itself. If you search through this site you will find no less than five tips and articles about how internet problems of all types are generally not your fault if you haven't made any changes.

As it turns out both Internet services that my two clients were using had email problems this week. Simply by waiting the problem out the ISPs got the problems fixed and email was back up on its own.

If you are having email or Internet problems, be patient and wait a day to see if the problem resolves itself before calling tech support. If the problem is theirs it might take them a day to discover it.

If you call tech support too soon, the company will often assume that the problem is your machine and they may walk you through fixes that have nothing to do with the problem. The end result is a new set of problems.

As for my schedule, I have a waiting list for today of three or four people so those two cancellations didn't give me an early start at my weekend.