Greg called in and is using the OpenOffice Word Processor (Writer) and had a problem with outlining. Here are two links to read up on possible solutions or post the question at these forums:
Links:
[1] http://www.oooforum.org/forum/viewtopic.phtml?t=58262&highlight=outline
[2] http://qa.openoffice.org/issues/show_bug.cgi?id=61352
[3] https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=rick@yourpcpartner.com&item_name=Buy