First step; backup any user files that you have created in the program.

Second; properly uninstall the program by either using its uninstall or remove option in the Programs menu OR using Add/Remove programs in the Control Panel. When finished, restart your computer (Start --> Shut Down, Restart)

Next, reinstall the program with one small change: When the setup screen comes to the destination directory (something like:
C:\Program Files\Netscape\ ), delete one of the back slashes and Program Files. This way you install the program into a completely different directory than before.

Lastly, restart your computer again and restore your backed up information.

Using this technique should help eliminate problems you have with a particular application. I have used this technique successfully with programs like Netscape Communicator, AOL, and Quicken.

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